PRODUCT

1. Is it easy to assemble?

Yes! Our display cases are super easy to assemble in a few simple steps. An assembly guide is provided with your order which shows you step by step instructions. 

2. What size are the display cases?

22cm (height) x 36cm (width) x 28.5cm(depth)

3. What size sneakers fit in the cases?

Our display cases fit up to a US15 high top sneaker.

4. Are the cases stackable?

Yes! Our sneaker cases can be stacked in any configuration you desire. Our cases lock in from the top and bottom so they are fixed into each other.

5. How do the cases open?

Our flip cases have 2 magnets on both sides of the box so you can easily pull open the case.

6. What happens if there is a broken part?

If there are any issues once your order have been delivered, please send us an email at admin@monstakicks.com.au with photos of the damaged part and we will arrange replacement parts to be sent out to you ASAP. 

ORDERS

7. What do I do if I have entered an incorrect address?

If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at admin@monstakicks.com.au.

If we don't receive the correct mailing address, we will not be held responsible for any lost deliveries based on information provided to us.

8. Do you offer refunds or returns?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or offer a replacement if you wish. Please Include a name and order number on the returned parcels.

SHIPPING

9. Do you offer free shipping?

YES! We offer free shipping Australia wide. 

10. Do you ship internationally?

At this stage, we only ship within Australia but we'll be looking at selling internationally soon!

11. How can I track my package?

You will receive an email with a link to track your order!